Yes, this tour is wheelchair accessible.

One carry-on item is allowed per person. Carry-on bags may not exceed 15" x 14" x 6". Please remember to carry on medications, cameras or other items that you will need during your train ride.

Each ticketed passenger may check two (2) pieces of luggage. The luggage weight limit is 50 pounds per bag.

No. We are unable to hold luggage for passengers, either overnight or for just a few hours. We do not have lockers at any of our depots. Passengers may check their luggage only after checking in at a ticket counter. 

Yes, restrooms are available in most train cars or nearby.

Your train car number and seat assignment will be provided upon check-in at the train depot. All seats are forward-facing.

This train is cashless, so you’ll need a credit or debit card to make purchases.

If GoldStar Class is fully booked and there is availability in Adventure Class, Alaska Shore Excursions will notify you via email to offer this alternative. In the event that both classes are sold out, you will be informed via email and the pending charge will be released.

Just like the airlines, we are regulated by the TSA. Passengers are required to check-in at the ticket window and show a government issued photo ID (for those 18 and older) to receive boarding passes. We require passengers to check-in at the ticket counter one hour prior to the scheduled departure. Reservations and seat assignments may be altered if passengers and baggage are not checked in 15 minutes prior to scheduled departure.

All reservations are saved under the name you purchased your excursions and are kept on file with your tour provider. Having your tickets in-hand is the optimal choice to avoid confusion because the directions and meeting instructions are included. Please contact us if you are unable to print the tickets.

Check out other frequently asked questions here!