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All reservations must be made through the website as our customer service representatives cannot take credit card information over the phone. If you have questions about tours prior to booking, please email [email protected]

Tours can be canceled for any reason up until seven (7) days prior to the date of the tour for a full refund unless otherwise noted on the individual tour product page in the Things to Know section. To cancel a tour, please use the cancelation request link within your e-ticket that was emailed to you OR send an email to [email protected] with the following information:

- Order number

- Tour you are canceling

- Number of passengers you wish to cancel

Within 0-7 days before the tour date, cancelations are eligible for a full refund only in the following scenarios:

- The tour is canceled by the tour operator for any reason (for example: bad weather or mechanical issue)

- You experience a medical emergency during this window and can provide documentation (documentation must be submitted within 30 days to receive a refund)

- Your ship changes port itineraries causing you to miss an excursion

All refunds are processed through Alaska Shore Excursions, and will not be processed through any cruise line or local tour provider. Refunds will appear under Alaska Shore Excursions on your bank/credit card statement. Credit card refunds are processed within 10 business days of the request. Exceptions to the refund policy include multi-day packages and some day tours. Please refer to the specific refund policy listed on the individual tour product page.

Please send an email to [email protected] letting us know which tours you would like to cancel as we must have all cancelation and change requests in writing. If you would like to exchange one tour for a different one, you must create a new reservation for the new tour and send us an email to cancel the other tour

If you have already received tickets, please call the local tour operator phone number listed on your tickets for tour-specific questions as they will be the best resource to answer unique questions. For all other questions, please email [email protected] or call 1-888-586-8489

In order to check the status of your reservation request, please use the following link: alaskashoreexcursions.com/order-status. If you have further questions please email [email protected] or if it is an urgent matter you can call 1-888-586-8489

Please email us at [email protected] or call 1-888-586-8489