If your ship is late, please call your tour operator so that your tour time can be adjusted. If an alternate tour time is not compatible with your schedule, your ticket will be fully refunded with no fees or penalty.
All tours that cancel because of weather will be fully refunded with no fees or penalties.
Refund amounts will be credited back to the card which you used to purchase your excursion. Due to the fraud protection standards set up by credit card companies, we are unable to issue a refund back to a credit card more than 120 days after the transaction occurred. In this case you will be issued a refund check, sent to a verified address. International guests will be provided a wire transfer.
All tours pick-up either at your cruise ship or within a short walking distance of your cruise ship unless otherwise noted. When you purchase your excursion, your ticket will be sent to you via email with detailed meeting instructions and emergency contact information. If you have any questions relating to a specific excursion, please contact the tour operator listed on your ticket.
This will vary from port to port. Most excursions meet you either in front of your cruise ship or within a maximum 5-10 minute walk from your ship unless otherwise noted. All pertinent directions and details will be listed on your ticket.
We guarantee that your tour will return on time. If you were to miss your cruise ship because the tour did not return on time, we will comp your hotel, food, and flight costs associated with meeting your cruise ship the next day. We have never had a passenger miss their ship.
Yes. All tours pick up from the main cruise ship terminal and include round-trip transportation unless otherwise specified for the specific tour.
Tours can be canceled for any reason up until seven (7) days prior to the date of the tour for a full refund unless otherwise noted on the individual tour product page in the Things to Know section. To cancel a tour, please use the cancelation request link within your e-ticket that was emailed to you OR send an email to [email protected] with the following information:
All refunds are processed through Alaska Shore Excursions, and will not be processed through any cruise line or local tour provider. Refunds will appear under Alaska Shore Excursions on your bank/credit card statement. Credit card refunds are processed within 10 business days of the request. Exceptions to the refund policy include multi-day packages and some day tours. Please refer to the specific refund policy listed on the individual tour product page.
All reservations are saved under the name you purchased your excursions and are kept on file with your tour operator. Having your tickets in-hand is the optimal choice to avoid confusion because the directions and meeting instructions are included. Please contact us if you are unable to print the tickets.
We offer the local wholesale rates for all of our tours because we feel that everyone should get the same lowest price possible regardless of how many excursions you book. No tricks, no gimmicks, no hidden fees.
Prices on our site are listed in US dollars. Every order is charged and refunded in US dollars. For international guests, this could mean that a refund will not be for the exact same amount that was originally charged due to fluctuating exchange rates. We have no control over this and will refund the charge in US dollars.
Definitely, arrangements of tours for groups or large families are possible. Please contact us with your group requirements at [email protected].
Yes! Multiple families may join the same tour as long as adequate space is available and the maximum is not exceeded.