Frequently Asked Questions

Question: What if my tour is cancelled due to bad weather?

Answer: All tours that cancel because of weather will be fully refunded with no fees or penalties.

Question: If I need to receive a refund, will it be applied to the same card I used to purchase my excursion?

Answer: Refund amounts will be credited back to the card which you used to purchase your excursion. Due to the fraud protection standards set up by credit card companies, we are unable to issue a refund back to a credit card more than 120 days after the transaction occurred. In this case you will be issued a refund check, sent to a verified address. International guests will be provided a wire transfer.

Question: Where do I meet the tour operator to be picked up for my excursion?

Answer: All tours pick-up either at your cruise ship or within a short walking distance of your cruise ship unless otherwise noted. When you purchase your excursion, your ticket will be sent to you via email with detailed meeting instructions and emergency contact information. If you have any questions relating to a specific excursion, please contact the tour operator listed on your ticket.

Question: How close is the pick-up location to the cruise ship?

Answer: This will vary from port to port. Most excursions meet you either in front of your cruise ship or within a maximum 5-10 minute walk from your ship unless otherwise noted. All pertinent directions and details will be listed on your ticket.

Question: What happens if the excursion runs late and I miss my ship?

Answer: We guarantee that your tour will return on time. If you were to miss your cruise ship because the tour did not return on time, we will comp your hotel, food, and flight costs associated with meeting your cruise ship the next day. We have never had a passenger miss their ship.

Question: Does the tour include transportation?

Answer: Yes. All tours pick up from the main cruise ship terminal and include round-trip transportation unless otherwise specified for the specific tour.

Question: What is your cancellation policy?

Answer:

Tours can be canceled for any reason up until seven (7) days prior to the date of the tour for a full refund unless otherwise noted on the individual tour product page in the Things to Know section. To cancel a tour, please use the cancelation request link within your e-ticket that was emailed to you OR send an email to [email protected] with the following information:

- Order number

- Tour you are canceling

- Number of passengers you wish to cancel

Within 0-7 days before the tour date, cancelations are eligible for a full refund only in the following scenarios:

- The tour is canceled by the tour operator for any reason (for example: bad weather or mechanical issue)

- You experience a medical emergency during this window and can provide documentation (documentation must be submitted within 30 days to receive a refund)

- Your ship changes port itineraries causing you to miss an excursion

All refunds are processed through Alaska Shore Excursions, and will not be processed through any cruise line or local tour provider. Refunds will appear under Alaska Shore Excursions on your bank/credit card statement. Credit card refunds are processed within 10 business days of the request. Exceptions to the refund policy include multi-day packages and some day tours. Please refer to the specific refund policy listed on the individual tour product page.

Question: What if I am unable to print my ticket before I arrive in port?

Answer: All reservations are saved under the name you purchased your excursions and are kept on file with your tour operator. Having your tickets in-hand is the optimal choice to avoid confusion because the directions and meeting instructions are included. Please contact us if you are unable to print the tickets.

Question: Do you offer any discounts or promotions?

Answer: We offer the local wholesale rates for all of our tours because we feel that everyone should get the same lowest price possible regardless of how many excursions you book. No tricks, no gimmicks, no hidden fees.

Question: What currency are the prices listed on your site?

Answer: Prices on our site are listed in US dollars. Every order is charged and refunded in US dollars. For international guests, this could mean that a refund will not be for the exact same amount that was originally charged due to fluctuating exchange rates. We have no control over this and will refund the charge in US dollars.

Question: Do you offer tours for large groups?

Answer: Definitely, arrangements of tours for groups or large families are possible. Please contact us with your group requirements at [email protected].

Question: Can multiple families book a tour and be together?

Answer: Yes! Multiple families may join the same tour as long as adequate space is available and the maximum is not exceeded.