If the tour provider determines that the weather is unsafe to fly, they will first contact you at the phone number you provided at check out. Based on availability and weather, you may be offered a later tour time, or change to a different tour. If your tour is canceled due to poor weather, your tour will be refunded in full. Refunds are typically issued within 24 hours of the cancellation.

The average temperature is between 15-20°F cooler than in town.

We recommend 2 to 3 layers of clothing: including a base layer, warmth layer and wind/waterproof layer. For many people a warm shirt, pants, and a coat is ideal. Closed toed shoes, hats, gloves and sunglasses are also recommended. Snow pants and snow boots are not advised.

Guests must be comfortable walking short distances on uneven and occasionally icy surfaces. Guests will need to be able to navigate two 18-inch steps on their own, to get into and out of the aircraft. If you are confident that you can step into the aircraft, but are concerned about your stability on the glacier snow, please contact us to discuss options.

Yes, the dogs love human interaction and the musher's will let you get close and snuggly with their team.

You will be given the opportunity to run the sled alongside our professional musher if you wish.

If you are bringing a child under the age of 2, the infant will sit on an adults lap during the flight portion of the tour. Noise canceling headphones will be provided to all guests, including infants. Most guests choose to utilize a baby carrier while exploring the glacier. Infants cannot be in the carrier during the flight. Diaper bags are not allowed in the aircraft and will be stored in a locked box at the helicopter base. All infant supplies (diapers, wipes, etc.) must be carried in your pockets. If your infant is walking, small snow boots will be provided for them!

You may bring a bag with personal items, but all bags will have to be left at the base in a locked container during the tour. The following items are not permitted on the aircraft:

Carry-on bags of any kind (incl. camera bags, purses, backpacks, diaper bags)
GoPro extension poles or selfie sticks
iPads, iPad minis, or any other tablets
Drones
Animals of any kind (incl. service animals)
Food or beverages
Any smoking products including e-cigarettes

No, personal walking sticks are not allowed on this tour as they will extend too deep into the snow and become a safety issue themselves

Yes, you can bring your camera. Camera bags are not allowed and we recommend having a neck strap. Professional pictures are taken and available for guests to purchase on the day of the excursion.

No, for safety reasons, service animals are not allowed on this tour.

There is a maximum of 6 passengers per helicopter, depending on weight and balance. While our local team always tries their absolute best, they cannot guarantee that groups will stay together, as the safety, weight, and balance of each helicopter in the departure is of the utmost importance. If your party is larger than 6 passengers, multiple helicopters will take your group and land at the dog sled camp together.

There are two front seats and four rear seats; FAA safety guidelines require seating positions to be assigned based on weight and balance of all passengers for each helicopter.

Each sled can accommodate 4 guests.

There are restroom facilities at the helicopter base before you depart on your tour, but there are no restrooms available on the glacier.

Check out other frequently asked questions here!