Guaranteed Timely Return:
We guarantee our excursions and your on-time return to your cruise ship. As long as the duration, start, and finish time of your purchased excursions fall within your cruise ship's scheduled time in port, you are guaranteed to return by your ship's departure. We have never had a client miss their cruise ship departure. To offer our customers the peace of mind, we offer this on-time return guarantee. If you miss your ship's departure because of the late return of an excursion purchased within these parameters, we will pay for the necessary expenses to transport you to the next port of call to meet your cruise ship the following day including hotel, transportation, and food.
Cancellations and Refunds:
Alaska's weather can change suddenly and at any time. Any excursion purchased through this website that is cancelled by the operating company due to weather or for any other reason, will be fully refunded. If you miss your excursion because of a delayed arrival by your cruise ship, we will work with you to reschedule your excursion. If this is not possible, you will receive a full refund. All refunds are processed through Alaska Shore Excursions, and will not be processed through any cruise line or tour operator. Credit card refunds are processed within 15 days. All cancellation requests received 7 days prior to your shore excursion date will be fully refunded for any reason. Cancellations received less than 7 days prior to your shore excursion date cannot be refunded without documentation from a medical explaining the circumstances. In order to cancel a tour, please send us an email. As long as the email is dated 7 days prior to your tour date, you will receive a full refund.
All tours will depart from the cruise ship pier or a central meeting location within short walking distance or shuttle ride from your cruise ship. The specific meeting location will be described and mapped out on your ticket, which you will receive once your order is finalized and approved.
Payment will be collected in-full at the time of booking. We accept all major credit cards including: MasterCard, Visa, American Express and Discover Cards. Charges will be processed through Alaska Shore Excursions.
We work directly with our tour operators and will make every effort possible to accommodate any special needs and disabilities. Please contact us with any special requests.
Travel Documents and Tickets:
Once you have completed your online booking, your credit card will be authorized and our Shore Excursion Specialists will review your order. Once received, please print your tickets and bring them with you on your cruise, as you will need to hand this over to your tour guide at the pier. The tickets include important and specific information about your tour such as the meeting location, emergency contact information, maps and directions. Please read your tickets carefully. If you do not have a printer, please make sure to bring a saved copy with your mobile device. This website and it's affiliates are not related to the cruise lines. The tours sold through this website are independent tours and are not products of any cruise line. Your reservation may take up to 24-72 hours to process. Once this process is complete, you will receive your tickets via the email address you provide.
Responsibilities and Liabilities:
Alaska Shore Excursions is a brokerage company for shore excursions in Alaska and contracts with independent contractors to provide tour services. Our company is in no way liable for any liability of these tours. All independent contractors sold through this website are fully insured and any claims must be dealt with through these contractors. All services performed by these contractors are to be accepted solely at your own risk and are subject to agreements made between you and the independent tour operator. Alaska Shore Excursions assumes no responsibility (including damage to personal or other property, injury or death) for individuals on these tours.
Information Collected: When you purchase activities through Alaska Shore Excursions, you provide certain information voluntarily including but not limited to customer name, email address, phone number, billing information, and the details of products purchased.
Information Use and Sharing: We may use this information to contact you should communication be required. Third party vendors utilized to conduct the necessary functions of our website may have access to your information only as needed.
International Transfer of Information: Our offices and servers are located in the United States. If you are located outside of the United States, please note Privacy laws in the United States may not provide protections equivalent to those of your country of residence.
Children: Our website services are not direct at or intended to be used by children. Due to the nature of our business, names and weights for aviation passengers may be required for ticket reservations and should only be provided by legal guardians.
Legal Compliance: We may disclose personal information for the purposes of legal compliance should it be legally required.