If the tour provider determines that the weather is unsafe to fly, they will contact you at the phone number you provided at check out. If your tour is canceled due to poor weather, your tour will be refunded in full. Refunds are typically issued within 24 hours of the cancellation.

The average temperature is between 15-20°F cooler than on the ground.

We recommend 2 to 3 layers of clothing: including a base layer, warmth layer and wind/waterproof layer. For many people a warm shirt, pants, and a coat is ideal. Closed toed shoes, hats, gloves and sunglasses are also recommended. Snow pants and snow boots are unnecessary.

There is a maximum of 6 passengers per helicopter, depending on weight and balance. While our local team always tries their absolute best, they cannot guarantee that groups will stay together, as the safety, weight and balance of each helicopter in the departure is of the utmost importance. If there are more than 6 passengers, multiple helicopters will fly at the same time and land on the glacier together. FAA safety guidelines require seating positions to be assigned based on weight and balance of all passengers for each helicopter.

Guests must be comfortable walking short distances on uneven and occasionally icy surfaces. Guests will need to be able to navigate 2 18-inch steps on their own, to get into and out of the aircraft.

The best time to take this tour is whatever time works best for you. There is no time of day that is consistently better than another in terms of weather. Weather in Southeast Alaska is ever changing and predicting the weather from month to month is nearly impossible.

There are no age restrictions for this tour. Children under 2 are free and must sit on an adult's lap. On a child's second birthday they become a ticketed passenger and need their own ticket. This policy is set by Federal Aviation Administration regulations.

If you are bringing a child under the age of 2, the infant will sit on an adults lap during the flight portion of the tour. Noise canceling headphones will be provided to all guests, including infants. Families choose to utilize a baby carrier while exploring the glacier. Infants cannot be in the carrier during the flight. Diaper bags are not allowed in the aircraft and will be stored in a locked box at the helicopter base. All infant supplies (diapers, wipes, etc.) must be carried in your pockets. If your infant is walking, small snow boots will be provided for them!

You may bring a bag with personal items, but all bags will have to be left at the base in a locked container during the tour. The following items are not permitted on the aircraft:

Carry-on bags of any kind (incl. camera bags, purses, backpacks)
GoPro extension poles or selfie sticks
iPads, iPad minis, or any other tablets
Drones
Animals of any kind (incl. service animals)
Food or beverages
Any smoking products including e-cigarettes

No, personal walking sticks are not allowed on this tour as they tend to slip on the ice. We have glacier trekking poles with spiked bottoms available for use upon request.

Yes, you can bring your camera. Camera bags are not allowed and we recommend having a neck strap.

For safety reasons, service animals are not allowed on this tour.

There are restroom facilities at the helicopter base before and after you depart on your tour, but there are no restrooms available on the glacier.

Check out other frequently asked questions here!