Chena Hot Springs and Northern Lights Tour

Tours can be canceled for any reason up until seven (7) days prior to the date of the tour for a full refund unless otherwise noted on the individual tour product page in the Things to Know section. To cancel a tour, please use the cancelation request link within your e-ticket that was emailed to you OR send an email to [email protected] with the following information:

- Order number

- Tour you are canceling

- Number of passengers you wish to cancel

Within 0-7 days before the tour date, cancelations are eligible for a full refund only in the following scenarios:

- The tour is canceled by the tour operator for any reason (for example: bad weather or mechanical issue)

- You experience a medical emergency during this window and can provide documentation (documentation must be submitted within 30 days to receive a refund)

- Your ship changes port itineraries causing you to miss an excursion

Refunds will not be issued for missed departures or check-ins unless covered by the exceptions listed above. Certain tours advertise special requirements such as valid identification per attendee to be shown at check-in (e.g., passports or driver's licenses), and failure to present required documents will result in cancellation without refund.

All refunds are processed through Alaska Shore Excursions, and will not be processed through any cruise line or local tour provider. Refunds will appear under Alaska Shore Excursions on your bank/credit card statement. Credit card refunds are processed within 10 business days of the request. Exceptions to the refund policy include multi-day packages and some day tours. Please refer to the specific refund policy listed on the individual tour product page.